Policies

POLICIES

Payment Policy

Summer camp:

At the time of registration, a deposit of 50% of the total amount is required. It is also possible to pay the total amount. This amount is payable by cash, by check (made out to EDPHY INTERNATIONAL) or by credit card.

Day camps:

At the time of registration, a deposit of $135 per child is required. It is also possible to pay the total amount. This amount is payable in cash, by check (payable to CAMPS ET CLUBS DE JOUR E.I.) or by credit card.

Groups:

At the time of contract signing by the groups representative, a deposit of 50% of the total amount is required. This amount is payable by cash, by check (made out to EDPHY INTERNATIONAL) or by credit card.

All additional amounts must be paid by May 1st or at the groups time of arrival on site:

  • In cash
  • By postdated check (May 1st) of any outstanding balances;
  • By direct credit card payment on file (unless otherwise noted, the balance will be debited automatically).

The client is responsible for timely payments of all fees and must provide a valid method of payment. A fee of $25 will be charged to the account for any checks made with non-sufficient funds.

Refund Policy

Summer camp and Day camps:

By cancelling your child’s registration for the current season, a credit, equivalent to 100% of the funds disbursed, will automatically be applied to the client’s account. For any refund request, a written notice must be sent to customer service (info@edphy.com) and a fee of $50 per child will be applied, unless a medical note is presented.

Groups:

The person responsible for the group can, by written notice only, terminate the contract before it comes into force as follows:

  • More than 60 days before the beginning of the stay: without penalty
  • Between 30 and 60 days before the beginning of the stay: Reimbursement of 50% of the deposit (25$ of total amount)
  • Under 30 days before the beginning of the stay: deposit is non-refundable

Registration modification Policy

Summer camp and Day camps:

Any request for modification made before May 1st will be processed free of charge. After this date, a $25 administration fee will be charged each time the file is reopened.

Groups:

Any modification request made at least one week before the start of the stay will be treated free of charge. However, if the modification implies a reduction of the number of participants by more than 10% compared to the number provided for in the agreement, Edphy International reserves the right to receive from the group 90% of the total cost of the stay and services.

Special requests or group change Policy Policy - Applicable to our Summer camp and day camps only

At any time before the beginning of the stay, it is possible to ask for your child to be paired with a friend. To be accepted and completed, it is mandatory that both participants be of the same age, gender and enrolled in the same program. We cannot guarantee that a change of group will be accepted if the request is placed once the activities have begun.

Formation of groups policy - Applicable to our Summer camp and day camps only

The groups are formed taking into account the age of the children and the ratios suggested by the Quebec Association of Camps. However, the management team reserves the right to pair age groups if there are insufficient enrolments in any certain program.

Cancellation Policy by the camp - Applicable to our Summer camp and day camps only

The company has the right to cancel any program or specialized options if the minimum number of required participants is not reached or either if the company feels that they are unable to reach a quality services that meet their high-end standards. The funds that have already been disbursed for this program will be refunded. Activities cancelled due to bad weather are non-refundable.

Behavioral Policy - Applicable to our Summer camp and day camps only

The management team reserves the right to remove a child from the group and camp for such length of time as deemed necessary, if the child disrupts the activities or if his behavior adversely affects his safety or that of others. In the case of a major behavioral deviation (intimidation, drug or alcohol use, violence, etc.) or the accumulation of several deviations (see degrees of interventions), the parents will be contacted and will have to come pick up their child as soon as possible. No refunds will be granted.

Late Fee Policy - Applicable to day camps only

An amount of $45 per child will be required for any child arriving before 8:30 am or leaving after 4:30 pm if he/she is not enrolled in the day care service.
Additional fees of $1 per minute (between 6:00 pm and 6:15 pm) and $3 per minute (after 6:15 pm) will be required, and payable on the same day, for any delay in closing the day care service after 6 pm. These fees are applicable from the first minute, without exception.