• Personalized care

  • Typical schedule

  • Childcare

  • Safety

  • Health

  • Insurance

  • Personal belongings

  • FAQ

accueil-perso-jourPersonalized care

Upon arrival at one of our chosen sites, a personalized welcome is offered by our animation team. A valet service will allow you to quickly leave after dropping off your child, all while knowing that he/she is in the great hands of our experienced personnel. If needed, you may also park your car in order to meet with our coordination team, or, if necessary, with our first aid attendant.

horaire-type-edphy

Typical schedule

  • Day care (extra $) from 7:00 a.m.
  • Day care (included) from 8:30 a.m.
  • Team gathering at 9:00 a.m.
  • Beginning of activities and specialized camps at 9:25 a.m.
  • Lunch: minis, tout-petits and petits at 11:30 a.m.
  • Lunch: Juniors and ados at 12:45 p.m.
  • Beginning of specialized camps at 1:500 p.m.
  • End of day 4:00 p.m.
  • Day care (included) until 4:30 p.m.
  • Day care (extra $) until 6:00 p.m.

encadrement

Childcare

Your children’s counsellors have followed a training that includes a minimum of 33 hours of theoretical learning and 35 hours of internship (DAFA). The counsellors also participate in continuous training throughout the season.

The groups are formed taking into account the children’s age and the ratios suggested by the Certified camps of Quebec association. The management team reserves the right to pair different age groups if the registration number of certain programs is insufficient.

Groups Counsellor Children
Minis (3-4 years old) 1 6
Tout-petits (5-6 years old) 1 10
Petits (7-8 years old) 1 12
Moyens (9-10 years old) 1 14
Juniors (11-12 years old) 1 15
Ados (13-14 years old) 1 15

Please note that it is possible to find out the name of your child’s counsellor the Friday before the beginning of their stay. Simply visit the Customer Area space to access the information.

Each and every one of our animators can count on the presence of a behaviour support worker to intervene with children whom present a behavioural or adaptation problem, to develop tools to motivate positive behaviour and to notify the parent of the tools used during their interventions.

securite

Safety

Our enviable and long lasting reputation is a sign of confidence. Child safety is at the heart of the organization’s values.

All facilities and all equipment are regularly inspected by professionals as well as local authorities.

In addition to having the proper training, all our employees have first aid certification and valid certificate of their competencies.  All counsellors and specialists are skills to appropriately intervene at all times.

For safety reasons, all of our campers, whether they know how to swim or not, must complete a swimming test during the first swimming activity of their stay. The test is supervised by qualified instructors whom will evaluate the child’s level and, if necessary, provide them with a personal flotation device (PFD) for all aquatic activities. A personal flotation device will be given to children whom parents made a request in their medical file.

* Considering we have each child’s security at heart, we have created, in 2016, a plan against intimidation/bullying. We invite you to view it, and to introduce it to your child by clicking the following link.

alimentation

ENVIRONMENT, HEALTH AND NUTRITION

We take great care in making sure that our swimming pools’ water is tested daily in order to ensure the quality. Moreover, a well-supervised maintenance team ensures the cleanliness of our facilities.

Regarding the well-being of all, we have two first aid attendants on site at all time. These attendants ensure the administration of medicine, when necessary.  They also act as reference for counsellors, chief counsellors, management teams and parents.

Children who attend our day camps are also invited to enjoy a daily delicious hot meal! Healthy and balanced menus are approved by a registered dietitian, and are designed on a ten-day cycle (to come).

* Please note that a vegetarian menu is also available upon request.

Insurance

We have liability insurance of $ 5 million. Please note that we do not offer supplementary health and accidental insurance.

Participants who’s home address is not in Canada and/or do not have a valid Quebec health insurance card will automatically be charged a health and accident insurance policy of $35 per week.

Personal belongings

  • Sportswear;
  • Running shoes (sandals are to be avoided);
  • Swimsuit (one piece), towel, bathing cap (mandatory for Longueuil);
  • Hat, cap;
  • Sunscreen;
  • Lunch box containing a lunch (except if hot meal service was paid for), one or two snack (s) and a water bottle.

All personal belongings must be identified to the child’s name. Edphy International is not responsible for lost or stolen items.

* We wish to inform you that the cleaning of our facilities is done every night. Every day between 4:30 PM and 6:00 PM, at the day camp’s reception or the management’s office, parents can ask for lost items. After the last day of camp, all unclaimed items will be donated to charity. 

How is the arrival and departure of my child structured?

Since the procedure is somewhat different from one site to another, we invite you to visit the specific Edphy Express of the chosen day camp to obtain all the necessary details.

Should I inform about the delay or absence of my child?

Yes. We invite you to communicate directly with the management of the day camp to inform the delay or absence of your child. The phone number is in the Edphy Express, which can be found in your Client Space.

Should I inform about the early departure of my child?

Yes. You must notify us of an early departure to make sure your child is ready when you come get him/her. The phone number is in the Edphy Express, which can be found in your Client Space.

How are the groups organized?

The groups are formed taking into account the children’s age and the selection of specialized camps (if applicable).  The ratios used are those suggested by the Quebec Association of Camps.

Groups Counsellor Children
Minis (3-4 years old) 1 6
Tout-petits (years old) 1 10
Petits (7-8 years old) 1 12
Moyens (9-10 years old) 1 14
Juniors (11-12 years old) 1 15
Ados (13-14 years old) 1 15

Please note that it is possible to find out the name of your child’s counsellor the Friday before the beginning of the stay.  Simply visit your Client Spacein order to access the information.  You will also find your child’s specific schedule.

How are the employees selected?

All our employees are selected based on their experience, their energy, their creativity and their sense of responsibility. Aged 17 and older, they must also have the Diplôme d’Aptitudes aux Fonctions d’Animateurs (DAFA), a first aid certificate and a valid certificate of competence if they are applying for a specific position. They must also agree that one checks their criminal record and participate in different continuing training throughout the season. All counselors and specialists are skills to appropriately intervene at all times.

Can I meet my child’s counsellor?

Yes. You will be able to meet your child’s counsellor before 8:30 a.m. or after 4:30 p.m. However, we ask that you make an appointment in order to assure their presence and allow us to replace him or her in his or her function during your meeting.
If you want to send us a note or comment about the services provided to your child, please contact the day camp’s coordinator.

Can I get a glimpse of a typical day at camp?

Yes. We invite you to consult the schedule tab for details.

Do the majority of the multiport activities take place outdoors?

Summer is meant for playing outside! That is why we ensure that the majority of the activities scheduled take place outside, the exact number varying from camp to camp. It is important to note that due to weather (rain or excessive heat for example), more activities will be held indoors. Moreover, specialized camps, for the most part, take place indoors. For more information, we invite you to contact the camp’s coordinator. 

What procedures are put into place during excessively hot days?

With the health of the children who attend our camps at heart as well as of each and every one of our employees, here are the precautions taken to diminish all risks:

  • Frequent breaks to drink water and stay hydrated;
  • Shortened activity periods – or replaced – in order to reduce physical activity;
  • Addition of water games to freshen skin ;
  • Activities moved to the shade or indoors to available air-conditioned areas;
  • When available, more frequent visits to the pool 

Also, all of our staff members have followed first aid training and are certified to recognize and intervene in the case of heat stroke. 

When enrolled in a specialized camp, will my child be missing other activities scheduled in his or her group?

Yes. Your child will be removed from the regular group to join his specialized group.  Therefore he or she will be missing two periods of regular activities each day.

Should I include sports equipment in my child’s personal belongings other than what is specified in the list provided?

We provide all the necessary equipment for the sports previously scheduled. We invite you, however, to consult the Edphy Express of your child’s day camp, which can be located in your Client Space, to learn more about the required belongings for our specialized camps.

Where and when do I introduce myself to attend the specialized camps end of stay performances or demonstrations?

We invite you to come on Friday at 4 p.m., at the main entrance of the day camp. A member of our staff will be happy to accompany you to the right place or give you any useful information.

Will my child be able to purchase a hot meal at a cafeteria?

A hot meal service is offered.  It is also possible to provide a meal for your child.  Since there is no refrigerator, it is important to put an ice pack in his lunch box in order to keep the freshness of the food.  Moreover, microwave ovens are accessible to heat up any lunches.

What will happen if I arrive late to pick up my child at the end of the day?

We invite you to review our policy on this subject (link to page).

Will my child have to wear the official day camp costume?

Your child is free to wear the clothing of their choice. . It is also possible to buy promotional items on our online store (link to page).

Does my child have to bring costumes to camp for a specific themed day?

Yes, if desired. Costume days are organized on each of our sites related to our chosen theme. We invite you to visit the Edphy Express of your child’s day camp to obtain more information.