• Personalized care

  • Typical schedule

  • Childcare

  • Safety

  • Health

  • Insurance

  • Personal belongings

  • FAQ

accueil-persoPersonalized care

Procedures for the customers of the Multi-Activity Camp and Counsellor-in-training

A personalized welcome is assured when you arrive on our site. Indeed, you will be greeted by our entire management team. If you need to, you will be able to speak to our coordination team and/or our first aid attendant. In addition, our luggage carriers will be happy to accompany you to your child’s bedroom and you will have the opportunity to ensure his or her installation in the new environment.  Then, you will leave in peace knowing that your child is supported and supervised and that “camp experience” has already begun.

horaire-type-edphy

Typical schedule

  • The children wake up between 6:30 a.m. and 7:30 a.m. (depending on the different age groups)
  • Breakfast between 7:00 a.m. and 9:00 a.m. (according to the schedule)
  • Activities and language classes at 9:00 a.m.
  • Lunch between 11:30 a.m. and 1:00 p.m. (according to the different age groups)
  • Continuation of activities at 1:00 p.m.
  • Dinner from 5:00 p.m. to 6:30 p.m. (according to the schedule)
  • Evening activities and specialized options between 7:00 p.m. and 8:00 p.m.
  • Open swim and campfire at 8:30 p.m.
  • Curfew between 9:00 p.m. and 10:30 p.m. (depending on the different age groups)

encadrement

Childcare

Your children’s counsellors have followed a training that includes a minimum of 33 hours of theoretical learning and 35 hours of internship (DAFA). The counsellors also participate in continuous training throughout the season.

The groups are formed taking into account the children’s age and the ratios suggested by the Certified camps of Quebec association. The management team reserves the right to pair different age groups if the registration number of certain programs is insufficient.

Groups Counsellor Children
Tout-petits (4-6 years old) 1 5
Petits (7-8 years old) 1 7
Moyens (9-10 years old) 1 8
Juniors (11-12 years old) 1 8
Ados (13-14 years old) 1 9
Seniors (15-16 years old) 1 10

Please note that it is possible to find out the name of your child’s counsellor the Friday before the beginning of the stay. Simply visit the Customer Area space to access the information.

Each and every one of our animators can count on the presence of a behaviour support worker to intervene with children whom present a behavioural or adaptation problem, to develop tools to motivate positive behaviour and to notify the parent of the tools used during their interventions.

Moreover, several procedures are established by our employees to ensure childcare.

securite

Safety

Our enviable and long lasting reputation is a sign of confidence. Child safety is at the heart of the organization’s values.

All facilities and all equipment are regularly inspected by professionals as well as local authorities.

In addition to having the proper training, all our employees have first aid certification and valid certificate of their competencies.  All counselors and specialists are skills to appropriately intervene at all times. Moreover, a security guard is on duty from 23:00 to 6:00 to ensure the safety of all 24/7.

For safety reasons, all of our campers, whether they know how to swim or not, must complete a swimming test during the first swimming activity of their stay. The test is supervised by qualified instructors whom will evaulate the child’s level and, if necessary, provide them with a personal flotation device (PFD) for all aquatic activities. A personal flotation device will be given to children whom parents made a request in their medical file.

* Considering we have each child’s security at heart, we have created, in 2016, a plan against intimidation/bullying. We invite you to view it, and to introduce it to your child by clicking the following link.

boboEnvironment, health and nutrition

We take great care in making sure that our swimming pools’ water is tested daily in order to ensure its quality. Moreover, a well-supervised maintenance team ensures the cleanliness of our facilities.

Regarding the well-being of all, we have two first aid attendants on site at all time. These attendants ensure the administration of medicine, when necessary. They also act as reference for counsellors, chief counsellors, management teams and parents.

Our food service also makes us famous! Healthy and balanced menus are approved by a registered dietician and are designed on a two-week cycle. On request, we even offer a vegetarian menu. Everything is supervised by an experienced chef in our kitchen that is free of nuts and peanuts.

Free healthy snacks are provided each morning.  However, an extra fee is charged for afternoon and/or evening snacks (except Mini Camp program).

Insurance

We have a liability insurance of $ 2 million. Please be informed that we also offer health insurance and supplementary accident coverage.

Non-Canadian participants must automatically register for the International package which includes a health and accident insurance policy.

Personal belongings

The list is based on a one-week stay. It must be adapted to the length of stay and the child’s needs.

For the activities:

  • 5 sets of underwear;
  • 5 pairs of socks;
  • 2 shorts;
  • 3 light sweaters (t-shirts);
  • 1 pants;
  • 1 warm sweater;
  • 1 waterproof;
  • Running shoes (sandals are to be avoided);
  • Swimsuit;
  • Beach towel;
  • Hats, caps;
  • Sunscreen;
  • Insecticide (liquid or cream only);
  • *Reusable water bottle.

To sleep:

  • 1 cover;
  • 1 pillow (+ pillowcase);
  • 1 sleeping bag;
  • 1 pajama.

For personal hygiene:

  • 1 toilet kit (soap, toothbrush, etc.);
  • 1 towel;
  • 1 pair of sandals;
  • 1 bag for dirty clothes.

Please be aware that it is forbidden to bring candies, electronic games and any object that could be used as weapons.

All personal belongings must be identified to your child’s name.  Edphy International is not responsible for lost or stolen items.

*All children without a reusable water bottle will receive one with the EDPHY logo on it. A fee of $8 (plus taxes) will be automatically charged to your account.

* Cleaning of the premises is carried out regularly and lost items are prominently placed so that children can quickly find their belongings. After the last day of camp, all unclaimed items will be donated to charity.

What are the departure and arrival procedures?

As the procedure may differ from one site to another, please consult the Edphy Express of the camp where your child is registered for further details. It will be available in your Customer Area in the month May.

Can I visit my child during his stay?

During his or her stay at camp, your child will have the opportunity to develop a bond with nature and his or her surroundings. This allows him or her to grow amongst other children and to develop their sense of autonomy and cooperation while experiencing an enriching adventure away from home.

For these reasons, we do not allow for parents to visit the site except for the arrival and departure days for children participating in the two-weeks-stays or more.

Please note visits are permitted for the two week or longer stays, on the Sunday of the mid way mark of the stay from 4 to 6PM. Please send an e-mail to centrevacances@edphy.com at least 24 hours before your visit to inform the coordinator of the camp. We however ask that you remain outside the site for the time of your visit.

Can I communicate with my child during his stay?

You are more than welcome to write to your child during his or her stay at camp. We offer the following possibilities to do so:

· Write letters in advance and give them to the Management team at the beginning of the stay;

· Send your letter(s) by mail to the following address: 1200, 14th Avenue, Val-Morin (Quebec) J0T 2R0 – Be sure to send it early enough for delivery on time;

· Write an email to centrevacances@edphy.com

We ask that you mention the name and age of you child in order to ensure that our team can deliver your letters.

Please note that your child cannot make or receive phone calls during his or her stay at camp. In case of emergency, please contact us at centrevacances@edphy.com or by telephone at (514) 838-5965. If we are unable to take your call, please leave a detailed message and a member of our team will contact you as soon as possible.

Should there be an emergency, we will contact you immediately or try to reach the designated persons in your child’s health file.

How do you form the groups?

The groups are formed based on age groups and program choices. All activities are adapted to the age and physical development of the campers.

We follow the ratios recommended by the Camp Association of Quebec (A.C.Q.):

Groupes
Counsellors
Number of Children
Ages 4-6
1
5
Ages 7-8
1
7
Ages 9-10
1
8
Ages 11-12 ans
1
8
Ages 13-14 ans
1
9
Ages 15-16
1
10
It is possible to view the group number, counsellor’s name and schedule for your child’s stay in your Customer Area on the Friday prior to your child’s stay at camp.

How do you select your employees?

All our employees are selected based on their experience, their dynamism, their creativity and their sense of responsibility. They must be at least 17 years of age or more, hold an accredited DAFA certification, a First Aid accreditation as well as any required valid certifications for our specialty fields.

We also do a background check of their judicial record. Our employees also participate in various training sessions throughout the season.

Is it possible to meet my child’s counsellor?

All counsellors will be on site to meet and greet the campers and the parents upon arrival. Unfortunately, for programs in which transport is necessary (Mini Camp, CLUB EXPLO and Super Challenge 6 days), we cannot assure that the counsellor will be there as there are several departure locations.

Should this be the case, you can communicate with our Management team by e-mail at centrevacances@edphy.com or by telephone at (514) 838-5965 to schedule a meeting over the phone.

Where can I see the schedule of a typical day at camp?

Please view the Typical Schedule tab on our website for more details.

Which languages are spoken at camp?

The most common language spoken is French. However, our staff is bilingual (French and English). We ensure that any safety instructions or camp rules are given in both languages. As we welcome participants from various areas in the world, counsellors are most likely to converse with them in English, however some of our staff members may have basic knowledge of Mandarin and Spanish.

Is it necessary to pack additional items to my child’s belongings other than the ones indicated on the list?

If your child is registered in a speciality camp, it is necessary to provide him or her with his or her own equipment. For any other program, we provide all required equipment to practice any sports or activity at the camp. You may also provide your child’s personal lifejacket, if needed.

Will you wash my child’s clothes during his stay?

Laundry coupons for washing clothes will be handed out ONLY to the campers who spend more than two weeks at camp.

Edphy provides this service in case of emergency only. We will only wash clothes and beddings identified with your child’s name on a label. We strongly recommend using older or used clothing during your child stay. We are not responsible for losses or damages during use of the laundry service.

International campers: Why do the rates differ for campers coming from outside of Canada? What is included?

Rates for participants from outside of Canada include :
– Adhesion to our insurance policy (health and accident)

-transportation between the camp and the airport : you must fill out the required form available on our Customer area at a maximum of 2 weeks before the beginning of the stay and provide your child with a copy to keep with his/her’s plane ticket
– bedding
– necessary toiletries
– assistance from a travel agent

International campers: Does my child need any special documents to be admitted in Canada?

You must check this information with the Consulate or Embassy of Canada within your country. A parental authorization signed and notarized by both parents saying that the child is free to travel alone is also necessary. You must give the original form to your child along with his or her plane tickets. We also ask that you send a photocopy of both documents to our head office. EDPHY is not responsible for obtaining visas, passports or any other legal document.

International campers: How do you ensure the integration of children who are from outside of Canada?

Our personnel is committed to the integration of all participants, whether they are Canadian or from outside the country. International campers, representing more than 35% of our clientele, several interventions, during activities and throughout daily routines are put in place.

Having a travel agent, assistant coordinator for groups and international campers, allows for a personalized preparation of the stay as well as their presence, during arrival of the participants at the airport, is reassuring since they are able to answer all questions and prepare for the arrival on site.

Our staff, most of whom speak French and English and some even other languages ​​such as Spanish, Mandarin and Italian, also ensure quality communication with young people from foreign countries. The presence of interpreters is also a possibility.

All participants must at all times refer to their counsellor whose primary role is to welcome them and ensure their health, safety and well-being, but also to make every to make them feel welcome and included in their group. To do so, ice-breaker activities and “getting to know each other” games are organized at the beginning of the stay.